Contact information
Contact Information
Last updated: July 30, 2026
At Zafiren, we are committed to providing fast, friendly, and reliable customer support.
If you have any questions regarding your order, shipping, returns, refunds, or our products, our support team is here to help.
Customer Support
Email: support@zafiren.com
We aim to respond to all inquiries within 24 business hours.
Business Hours
Our customer support is available during the following hours:
- United Kingdom (BST): 12:00 PM – 10:00 PM
- Germany (CEST): 1:00 PM – 11:00 PM
- France (CEST): 1:00 PM – 11:00 PM
Support is available Monday through Friday, excluding public holidays.
Before Contacting Us
To help us assist you more quickly, please include:
- Your full name
- Your order number
- The email address used for your purchase
- A detailed description of your question or issue
- Photos or videos (if reporting a damaged or defective item)
Response Time
Most inquiries are answered within 24 business hours.
During holidays, promotional events, or periods of high demand, response times may be slightly longer.
Customer Satisfaction
Your satisfaction is important to us. We are committed to resolving any questions or concerns as quickly and fairly as possible.
Thank you for choosing Zafiren. We appreciate your trust and look forward to serving you.