Shipping policy

Shipping Policy

Last updated: July 30, 2026

At Zafiren, we are committed to delivering your order as quickly and efficiently as possible. Please read the following Shipping Policy before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on:

  • Weekends
  • Public holidays
  • Periods of unusually high order volume

If processing is delayed, we will make every reasonable effort to notify you.

2. Estimated Delivery Times

Estimated delivery times vary depending on your location.

Typical delivery estimates are:

  • United Kingdom: 4–10 business days
  • Germany: 4–10 business days
  • France: 4–10 business days
  • Other European Countries: 5–12 business days
  • United States: 5–12 business days
  • Canada: 6–15 business days
  • Australia & New Zealand: 6–15 business days
  • Rest of the World: 7–20 business days

These delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Package weight
  • Shipping method selected
  • Ongoing promotions

Free shipping may be available on selected products, countries, or promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 72 hours to become active after shipment.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

We are not responsible for customs delays or additional government charges.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Incomplete address
  • Failed delivery attempts
  • Refusal to accept delivery

additional shipping charges may apply before the order can be reshipped.

7. Lost or Delayed Shipments

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Transportation disruptions
  • Carrier delays
  • High seasonal demand

If your package appears to be significantly delayed or lost, please contact our support team and we will assist you in locating your shipment.

8. Delivered Packages

Once a package has been marked as Delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If you believe your package was delivered incorrectly, please contact the shipping carrier first. Our support team will gladly assist whenever possible.

9. Split Shipments

To provide faster delivery, orders containing multiple products may be shipped separately from different warehouses.

If this occurs:

  • You will not be charged additional shipping fees.
  • Each shipment will have its own tracking information if applicable.

10. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and can no longer be canceled.

11. Shipping Restrictions

We reserve the right to decline or cancel shipments to locations where delivery is unavailable, prohibited by law, or restricted by our shipping partners.

12. Contact Information

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: support@zafiren.com

Customer Support Hours

  • United Kingdom (BST): 12:00 PM – 10:00 PM
  • Germany (CEST): 1:00 PM – 11:00 PM
  • France (CEST): 1:00 PM – 11:00 PM